RESUME

UserTesting — User Experience Researcher
January 2022 — October 2023

• Led over 20 end-to-end qualitative and quantitative user research studies for industry leaders including Verizon, Slack, Proctor & Gamble, and Harley Davidson Collections

• Completed projects in a fast-paced environment averaging a 6-8 week turnaround and familiarity with agile product development cycles of 2-3 week turnaround time

• Collaborated with cross-functional stakeholders including product managers, marketing, executives, and more to ensure alignment on research needs

• Analyzed and articulated findings to provide actionable insights that resonate with users and meet stakeholder objectives

• Developed highlight reels and data visualizations to support insights and recommendations

• Coordinated research planning and allocated resources effectively within the team

• Defined recruitment criteria and selected panel participants matching the target demographic using the UserTesting panel

Supporting UX Researcher
May 2019 — January 2022

• Collaborated with senior researchers to analyze and derive actionable insights from user research for industry leaders including Verizon and Microsoft

• Organized and conducted research studies using methodologies including usability testing and interviews

• Analyzed and compiled data to uncover trends or patterns based on user feedback

• Composed high-level summaries to provide researchers with a concise overview of the analysis

• Created highlight reels and data visualizations for final report deliverables that elevate findings

Continuing Education and Outreach UWSP — Web Support Specialist
May 2019 — August 2019

• Streamlined web page creation and ensured optimal website performance through regular evaluations

• Produced graphics and marketing materials in alignment with university branding guidelines

• Developed educational content for cross-functional team to better utilize and manage their web pages

Experience

Qualitative Research
Quantitative Research
Usability Testing
Concept Testing
In-dept interviews
Prototype Testing
Comparative Analysis
Benchmarking
Storytelling
Data Analysis
Agile Framework
Project Management